Molson Coors Brewing Company

Sr. manager IT Service Operations

2 months ago
Job ID
Burton Upon Trent
Regional Location

Job Advertisement

Position:      Senior Manager – IT Services Operations
Location:      Burton-upon-Trent
Salary:         Competitive + Benefits


For more than 350 years we’ve been creating extraordinary, premium beer at breweries from the Rocky Mountains of Colorado in the US to the historical Burton-on-Trent brewery in the UK, to Prague's celebrated brewing heritage in the Czech Republic, and the oldest brewery in Montreal, Canada. From our founding families and executive leaders, to our master brewers and our sales teams, we are a brewing company that loves what we do.


We have ambitions to be the first choice for consumers and customers and our brands include, amongst others, Carling, the UK’s best selling beer for the last 30 years, Coors Light, Grolsch, Cobra, Singha, Doom Bar and Rekorderlig.


Molson Coors (UK) has been awarded the exclusive Top Employers United Kingdom for the past 3 years for our exceptional employee offerings. We are delighted to be one of the few companies to be officially recognised as a leading employer in the UK. We’ve created a culture that supports work-life balance and employee development is a major focus at Molson Coors. We work hard to provide an environment where the best talent can be successful, develop and grow.


We are looking for a Senior IT Service Operations Manager. This is a brand new position to sit within our UK & Ireland Operations. This role will hold accountability for internal and 3rd Party delivered IT services and operations within the UK & Ireland. Directly managing a team of two Service managers, this role will hold accountability in educating and working closely with key UK and regional stakeholders to make sure service expectations and delivery are aligned, as well mitigating any business risks.


This role is a key role in the UK&I as part of Regional IT Service Operations Europe organization responsible for ensuring IT services delivered to Molson Coors business are both efficient & effective.


Key Responsibilities


  • Primary IT Service Operations liaison for the business and IT Business Partners, ensuring, across all IT delivery teams (internal/external), service concerns and/or issues are identified and appropriately resolved in a timely manner as well as improvement on User Experience.
  • Escalation point for IT service delivery concerns from the business and IT Management in the UK&I. Accountable to ensure all business impacts are identified, discussed and communicated to the appropriate leadership teams and business stakeholders as part of the service delivery and reporting cycle.
  • Drives the day to day implementation and effective operation of global IT service delivery processes between Molson Coors IT, the business and 3rd Parties, as well as driving effective day to day management of those processes with continuous improvement and appropriate control cycles.
  • Responsible for providing sufficient management oversight as it relates to service delivery, business risk and commercial trade-offs ensuring end-to-end service visibility, monitoring and management
  • Directs a local team in UK and ensure both team developments but also positive results in the delivery of IT service management processes, day to day IT operations and ensures third party delivery performance through governance processes

Key Experience and Qualifications:

  • Extensive experience in IT Operations preferably in an FMCG environment
  • Strong strategic thinker
  • Strong Commercial acumen and vendor management from delivery perspective
  • Growth mind-set
  • Extensive SAP experience in the FMCG
  • Strong communicator, and an ability to communicate with stakeholders at all levels.


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