Technical Quality Lead

Location- London

Are you an experienced Technical Dispense Representative looking for a new challenge? Then look no further…

Here at Molson Coors we are looking for a Technical Quality Lead to provide mobile support for planning area teams across the business.

As Technical Quality Lead, you will coach and support Technical Representatives in the field, working closely alongside the Operations Manager, effectively use auditing and action plans to drive continuous improvements and reduce repeat visits. 

You will support and influence the further development and refinement of asset care, installation standards and the provision of technical training. You will be expected to work across the Technical Services teams to improve our Technical Service provision, managing key stakeholders and demonstrating a proactive growth mindset

Here at Molson Coors we drive for continuous improvement and instil a culture where our customers receive a great experience that’s right first time, making us their first choice.

Our ambition is to minimise repeat visits, reduce time on site and deliver a total cost of ownership approach.

 Why Molson Coors?

Molson Coors Brewing Company is the 3^rd largest global brewer delivering extraordinary brands that delight the world’s beer drinkers.

We brew, market and sell an amazing portfolio of leading drinks brands such as Coors Light, Cobra, Carling, Staropramen and Blue Moon across The Americas, Europe and Asia.

For more than 350 years we’ve been creating extraordinary, premium beer. From our founding families and executive leaders to our master brewers and our sales teams, we are a brewing company that loves what we do.

We are proud that Molson Coors (UK) has been awarded the exclusive Top Employers certification for the past 4 years for our exceptional employee offerings. We are delighted to be one of the few companies to be officially recognised as a leading employer in the UK. We’ve created a culture that supports work-life balance and employee development is a major focus at Molson Coors. We work hard to provide an environment where the best talent can be successful, develop and grow.

Key Responsibilities

• Auditing & Compliance Assurance - Responsible for ensuring compliance with:
• Installation Standards
• Environment, Health & Safety Compliance
• Adherence to COP legislation
• Planning Area Competency Plans
• Lead the audit program in area, own competency and corrective action plans.
• Responsible for capturing audit data, owning action plans and reviewing closure and follow up.
• Adhere to technical, quality standards and EH&S compliance in trade.
• Support Ops Manager in the implementation of PIPS.
• Own the development of competency across all the technical and process areas of the Technical Services Representative role, including:
• Asset Care
• Quality
• EH&S Awareness
• Drive service provider improvements by supporting the SP Contract Manager with audit data.
• Take ownership of repeat and excess call improvement plans identify root cause and be the point of contact for escalations.
• Support the resolution of account complaints within the planning area seeking to identify the root the cause.
• Identify/capture potential asset care, quality and EH&S improvement opportunities.
• Support the Trade Quality Manager in resolving problem accounts including resolution of beer quality issues and customer training.

About You

• Proven leadership experience in an engineering environment
• Strong impact and influencing skills
• Engineering experience in a field based environment
• Experience of writing technical specifications
• Technical Dispense Background